We maintain a 99.9% uptime guarantee on our network and servers. We stand by this and therefore we compensate everyone in case of any un-scheduled issues.
We only use high grade carriers to make sure that latency and throughput are never put aside. Our network is a combination of highend peering deals consisting of: Level3, Telia, NTT, GTT, Zayo, Core-Backbone, Seabone and direct peering via AMS-ix, LINX, DE-cix.
We pride ourselves by providing the best possible support experience for our clients, 24/7 monitoring of servers with fast intervention is a must in our industry. Do note that staff is located in GMT+2 and therefore support tickets outside business hours will take longer.